The Quality Manager is a full time position located at 1551 E Tangerine Rd, Oro Valley, AZ
Education: Required: Bachelors degree in the area of specialty, business management or closely related field
Experience: Required: 5 years experience implementing quality management and performance improvement programs for a healthcare facility.
Licenses/Certifications: Preferred: RN license and/or CPHQ certification
Skills: Operational and people management skills that result in patient satisfaction, on-going quality improvement and employee engagement of a diverse population; Ability to develop strategy and operational plans; Results oriented with proven success at working collaboratively with all stakeholders to meet key goals.
Implements organization best practices and standards for quality, ensuring an environment of accountability that results in achievement of compliance requirements, safety goals and quality benchmarks set by the organization.
As a scheduled activity, involves all employees to proactively identify risk mitigation and improvement opportunities, resulting in documented improvements in safety and quality practices.
Creates a service culture that results in achievement of organizational metrics for patient/customer satisfaction.
Analyzes data collection of successes and failures to generate on-going improvements which measurably improve the organization’s patient/customer experience.
Creates a culture that earns employee commitment as measured by retention and employee satisfaction goals, and is in alignment with sound management practices, applicable laws and NH values.
Implements talent acquisition and employee development practices that result in stability of key organization competencies and leadership succession.
In coordination with appropriate leaders, assesses market and business conditions to identify and execute strategies that create or support growth opportunities.
Ensures the roll out of tactical action plans, individual goals and accountability measures that result in successful execution of organization goals.
Manages daily operations with accountability for achieving targeted levels of growth, budget and additional specified short and long term financial objectives.
Accountable for ensuring sound commitments on behalf of the organization, including clear scope of work, appropriate risk assessment and adherence to reasonable business practices and organization standards.
Oro Valley Hospital (OVH) is a 146-bed hospital that also has a freestanding emergency center and large physician group. With these varied access points, you have your choice of settings in which to work. Oro Valley Hospital’s culture centers around providing safe, quality care to patients, but also to foster a work environment based on teamwork, commitment to a shared goal and recognizing employees for all they do to care for our patients. Often described as a “family,” the staff at OVH take pride in doing the best they can to care for their community. OVH is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.