Job Description

This full-time Patient Access - Lead position assists in overseeing the day-to-day operations of Patient Access. Coaching, feedback, team building and development skills a must. Strong emphasis on multi-tasking, collections and customer service.


Position Summary:

Assists management in providing leadership and back up coverage for all functions on all shifts. Assists in monitoring front end functions to enable the department to achieve its productivity, quality assurance and financial goals. Ensures effective and efficient processing of patient flow and front end operations.

Verifies and accurately enters demographic and insurance information in the hospital computer system. Completes all forms related to the registration process to maintain compliance with hospital and regulatory agencies. Initiates DES applications on all uninsured or underinsured patients. Oversees the daily activities of the registration area to ensure department standards are met. Maintains effectiveness of patient flow. Assumes on-call responsibilities to insure adequate staffing and problem-solving. When needed, assists with registration in any and all areas. Assists management with developing, modifying and maintaining department policies, procedures, forms, logs and reports. Trains staff on department processes, provides feedback to staff and updates management with outcomes of the training. Performs QA and provides feedback to staff.  Maintains grids according to established protocols for statistical reports.   

Northwest Medical Center is comprised of a 300-bed  hospital, four urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work.  Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees.  It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work.  NMC is accredited by The Joint Commission and is an equal opportunity employer:  race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.


Application Instructions

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