Job Description

The Quality Manager is a leadership role supporting Northwest Medical Center. This individual will be responsible for achieving organizational and departmental goals through effective leadership, focusing on patient/customer service, employee engagement, financial health, business growth, and quality and safety outcomes.

Key Responsibilities:

  • Lead quality management and performance improvement programs for assigned facilities.
  • Develop and execute strategies and operational plans to meet organizational objectives.
  • Collaborate with all stakeholders to achieve key goals in patient satisfaction, quality improvement, and employee engagement.
  • Foster a culture of continuous improvement and operational excellence.

Position Qualifications/Minimum Requirements:

Education:

  • Required: Bachelor’s degree in a relevant specialty, business management, or a closely related field.

Experience:

  • Required: At least 5 years of experience implementing quality management and performance improvement programs in a healthcare setting.

Skills:

  • Strong operational and people management skills with a proven track record in improving patient satisfaction and employee engagement.
  • Expertise in strategy development and execution.
  • Results-oriented with the ability to collaborate effectively with diverse teams and stakeholders.

Licenses/Certifications:

  • Required: RN license
  • Preferred: Certified Professional in Healthcare Quality (CPHQ) certification.

What We Offer:

  • Competitive Pay
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Generous Paid Time Off (PTO)
  • Extended Illness Bank (EIB)
  • Tuition Reimbursement
  • Matching 401(k)
  • Career Advancement Opportunities
  • Rewards and Recognition Programs
  • Additional Discounts and Perks*

About Northwest Medical Center:
Northwest Medical Center (NMC) is a 287-bed hospital offering diverse healthcare services, including seven urgent care facilities, a freestanding emergency center, inpatient rehabilitation, a Women’s Center, and a large physician group. Committed to quality patient care and employee satisfaction, NMC fosters a culture of teamwork, respect, and appreciation. Employees enjoy growth opportunities, recognition programs, and a supportive work environment. Accredited by The Joint Commission, NMC is proud to be an equal-opportunity employer, welcoming diversity in race, gender, disability, Veteran status, and more.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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